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What should I do if SpamDrain allows spam through to my inbox? Article rated 3.1/5.0
First make sure that the message really is spam and not a newsletter that you subscribe to or a message from a company of which you are a customer or member. If the company appears serious, we recomm...
What should I do if SpamDrain blocks a valid message? Article rated 3.0/5.0
First check that the message really is a valid message by looking at it in your Blocked list. Through the web page Log in and go to Blocked. Click the Release button for the messag...
I want to report a message as spam but I cannot find it in the Allowed list - why? Article rated 2.3/5.0
If you cannot find the message under Allowed (nor under Blocked), SpamDrain hasn't filtered the message. The reason for this could be: The spam is sent to an adress not filtered by SpamDrain. Verif...
I have installed your app, but I still receive spam? Article rated 2.6/5.0
Probably the filtering for your email address hasn't started yet. In order for SpamDrain to filter your email (using POP3 and IMAP), SpamDrain needs to know your POP3 or IMAP settings along with your...
What does the colors in the message lists mean? Article rated 4.4/5.0
The color indicate the classification of the mail given by SpamDrain. Newsletters or marketing emails. This isn't quite spam but instead newsletters, marketing mes...
Why am I asked which type of email I am releasing blocked messages? Article rated 3.1/5.0
Whichever you choose (Newsletter or other valid email) SpamDrain will try to ensure that similar emails are not blocked again. SpamDrain blocks three ty...
What's the newsletter filter and how does it work? Article rated 3.2/5.0
The newsletter filter detects messages that are not pure spam, but by many still regarded as junk or less important. This may include advertising, promotions, information and newslette...
Can I start and stop the filtering? Article rated 2.7/5.0
You may at any time pause the SpamDrain filtering. Log on to app.spamdrain.net and click the user icon in the upper right corner. In the list of your filtered addresses a pause icon will appear wh...
I cannot access my mail after i signed up with SpamDrain? Article rated 3.0/5.0
The usual reason is that your PC, Mac or mobile device is using POP3 to check for new mail while SpamDrain is using IMAP. Some mail providers lock out any POP3 client accesses while an IMAP client i...
Why has SpamDrain stopped filtering my mail? Article rated 1.2/5.0
First of all, make sure that your subscription has not expired. You can see this in the mobile app or when you log on to app.spamdrain.net. If your subscription hasn't expired the problem proba...
How do I prevent Yahoo from moving spam to Junk mail folder? Article rated 2.3/5.0
SpamDrain only filters the Inbox so if you want SpamDrain to filter messages that Yahoo moves to your Junk folder, you need to make sure they stay in your inbox. To do this, you can create a filter ma...