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First make sure that the message really is spam and not a newsletter that you subscribe to or a message from a company of which you are a customer or member. If the company
appears serious, we recomm... |
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First check that the message really is a valid message by looking at it in your Blocked list.
Through the web page
Log in and go to Blocked.
Click the Release button for the messag... |
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If you cannot find the message under Allowed (nor under Blocked), SpamDrain hasn't filtered the message. The reason for this could be:
The spam is sent to an adress not filtered by SpamDrain. Verif... |
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Probably the filtering for your email address hasn't started yet. In order for SpamDrain to filter your email (using POP3 and IMAP), SpamDrain needs to know your POP3 or IMAP settings along with your... |
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The color indicate the classification of the mail given by SpamDrain.
Newsletters or marketing emails. This isn't quite spam but instead newsletters, marketing mes... |
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Whichever you choose (Newsletter or other valid email) SpamDrain will try to
ensure that similar emails are not blocked again.
SpamDrain blocks three ty... |
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The newsletter filter detects messages that are not pure spam, but by many still
regarded as junk or less important. This may include advertising, promotions,
information and newslette... |
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You may at any time pause the SpamDrain filtering.
Log on to app.spamdrain.net and click the user icon in the upper right corner.
In the list of your filtered addresses a pause icon will appear wh... |
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The usual reason is that your PC, Mac or mobile device is using POP3 to check for new mail while SpamDrain is using IMAP. Some mail providers lock out any POP3 client accesses while an IMAP client i... |
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First of all, make sure that your subscription has not expired. You can see this in the mobile app or when you log on to app.spamdrain.net.
If your subscription hasn't expired the problem proba... |
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SpamDrain only filters the Inbox so if you want SpamDrain to filter messages that Yahoo moves to your Junk folder, you need to make sure they stay in your inbox. To do this, you can create a filter ma... |
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